Privacy notice
How we use your information
This notice explains what personal information Pi Nexus collects through this website, why we collect it, and the choices you have.
Last updated 14 November 2026
Who we are
This website is run by Pi Nexus Solutions Ltd, registered in England and Wales, company number 16112737. Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. We are the controller of the personal information described here.
For any question about your information, email connect@pi-nexus.tech.
What we collect
- Enquiry form. When you ask for a Hive walk-through we collect your first and last name, work email, phone number if you give it, what you are interested in, and anything you write in the message box.
- Emails. If you email us, we keep your message, your email address and anything else you choose to send.
- Website use. Our website host, Squarespace, records basic technical information such as your IP address, browser and the pages you visit, to run and secure the site. If you accept analytics cookies, we also see how visitors use the site, in aggregate.
Why we use it, and our lawful basis
- To reply to your enquiry, arrange a walk-through and discuss our services with you. Our lawful basis is our legitimate interest in responding to business enquiries, or taking steps at your request before entering into a contract.
- To keep the website running and secure, and to stop spam on our forms. Our lawful basis is our legitimate interest in operating a safe website.
- To understand how the website is used. We only do this with your consent, which you give through the cookie banner and can withdraw at any time.
We do not sell your information and we do not use it for automated decision-making.
Who we share it with
We share information only with service providers who help us run the website and our business, under contract and only for that purpose:
- Squarespace, which hosts this website and stores form submissions.
- Google, whose reCAPTCHA service checks form submissions for spam.
- Our email provider, which delivers enquiry notifications and our replies.
We may also disclose information where the law requires it.
Transfers outside the UK
Some of these providers store or process information outside the UK, including in the United States. Where they do, the transfer is protected by a UK adequacy decision, such as the UK Extension to the EU–US Data Privacy Framework, or by approved contract terms.
How long we keep it
We keep enquiries for up to two years after our last contact with you, unless you become a customer, in which case we keep the records needed to run and support that relationship. Analytics information is kept in aggregate form.
Cookies
We use cookies that are needed to run the website. We use analytics cookies only if you accept them in the cookie banner. You can change your choice at any time using the Cookie Preferences button at the bottom of each page.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable form, and to withdraw consent where we rely on it. To use any of these rights, email connect@pi-nexus.tech. We will reply within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us before going to the ICO.
Changes to this notice
We will update this page if the way we use information changes, and change the date at the top.